The Short Answer
Managed IT Should Create A Known, Maintained Support Baseline
Managed IT services commonly include a current device inventory, health monitoring, operating-system and selected application patching, endpoint-security status, backup oversight, support intake and regular reporting. Ultra IT’s Managed IT Core starts from $239 per month, with device count, licences, onsite work, projects, after-hours coverage and response commitments confirmed in writing. A useful plan defines what is managed, what is only monitored and who acts when a control fails.
What Matters Most
- Inventory comes first; unknown devices cannot be managed consistently.
- Monitoring without a response owner is only an alert feed.
- Licences, project work and onsite labour should be visible rather than hidden in “unlimited” language.
- Reports should support decisions, not merely count green icons.
Managed IT · Your Next Step
Recurring IT Problems Should Not Run Your Business
Start with your approximate team size, location and biggest recurring issue. We can discuss whether ongoing management or a one-off fix is the better fit before any work is agreed.
Core starts from $239/month for up to five eligible devices. Support labour, licences and extra protection are scoped separately.
Enquire first. Scope and costs are agreed before work begins.
Explore The Service And Inclusions01
Build The Service Around A Known Estate
Record business-owned computers, servers, network devices, cloud tenants, key applications and accountable users. Note warranty, support status, encryption, security agent, patch state and backup requirement.
The baseline also names what is out of scope. Personal devices, legacy software, specialist vendor systems and unsupported hardware may need a transition plan rather than silent inclusion.
- Device and service inventory.
- Monitoring and alert thresholds.
- Patch and maintenance window.
- Endpoint-security and encryption status.
- Backup health and escalation.
- Support channel, hours and authorised contacts.
02
Separate The Monthly Baseline From Variable Work
A core plan can make routine maintenance and support predictable while projects remain separately scoped. Office moves, network replacements, tenant migrations, major remediation and onsite installations contain requirements that cannot responsibly be treated as unlimited helpdesk.
Licences also need clarity. Microsoft 365, Google Workspace, endpoint security, backup storage and third-party tools may be supplied by the client or billed separately.
| Area | Core Baseline | Often Separate |
|---|---|---|
| Devices | Inventory, monitoring and routine maintenance | Replacement, parts and major rebuilds |
| Cloud | Tenant health and agreed admin tasks | Migration and new workflow projects |
| Support | Defined helpdesk pathway | After-hours or onsite outside the plan |
| Security | Agreed control status and alerts | Incident response and specialist investigation |
03
Report Exceptions And Decisions
A useful report identifies unsupported systems, failed backups, overdue patches, recurring tickets and upcoming renewals. It should show who owns the next action and whether the business accepted, fixed or deferred the risk.
Ultra IT can start with the $239 monthly Core baseline and add modules only where they solve a real need. The objective is a maintained support system sized to the business—not the largest bundle that fits a sales sheet.
Common Questions
Clear Answers Before You Decide
How Much Does Ultra IT Managed IT Cost?
Managed IT Core starts from $239 per month. Final cost depends on devices, users, licences, support coverage, onsite needs and any project work.
Are Microsoft 365 Licences Included?
Only if the written plan says so. Licences and their administration should be itemised so ownership and renewal are clear.
Does Managed IT Include Unlimited Onsite Support?
Not by default. Onsite coverage, travel and included hours must be specifically defined; otherwise eligible onsite work is separately scoped.
Sources And Review Notes
This guide combines Ultra IT's practical service experience with the current primary sources below. Product availability, pricing and platform guidance can change; check the linked source or ask us to review the current environment before acting.
