Privacy Policy

Effective 2 February 2026. Ultra IT Australia (ABN 41 508 245 098) respects your privacy. Contact us at admin@ultrait.com.au, 0415 598 598, or Unit 2, 5 Kessling Avenue, Kunda Park QLD 4556.

What we collect and why

When you enquire or sign up, we collect the name, business, contact, domain, website and service details you provide, together with billing references and our communications with you. We use these to respond, assess service fit, provide and support your service, issue invoices, manage payment and cancellation, keep records and protect our website from abuse. Our forms may process your IP address, browser information and a signed timing token to limit spam. Except for the dedicated encrypted access fields on the website hosting signup, do not send passwords, MFA codes or card details through a public form or ordinary email.

Encrypted access handoff

If you choose to supply a domain-account or current-hosting login for setup or migration, we collect it through dedicated HTTPS form fields and encrypt it before saving it in a private hosting signup record. Our restricted Atlassian Trello work card receives an encrypted copy, not plaintext login details. An authorised administrator must enter a separate password to reveal the details in the private WordPress admin; that password is not kept in the website database or sent to Trello. You may instead arrange a temporary access invitation or ask for guidance. Do not provide MFA, recovery or banking codes. Unpaid attempts normally have their encrypted access details removed after seven days. For paid services, we retain access details only while needed for the agreed setup or support, then remove them from the signup record and work card as appropriate. Change shared passwords or revoke temporary access after handover.

Stripe processes payment details in its secure on-page payment component. We receive payment status, customer and subscription references and invoice information, not your full card number. We use website analytics, including Google Analytics, to understand aggregate site use and improve our services. Analytics, functional and security technologies may place cookies or similar identifiers in your browser; your browser settings can limit cookies, although some site functions may then work differently.

How information is held and shared

We use reasonable technical and organisational safeguards and restrict access to people who need the information for service or support. We may share necessary data with payment processing, hosting, email, analytics, security, service-coordination providers such as Atlassian Trello, and professional-service providers, or where law requires it. Some providers may process or store information outside Australia; their locations can change, and we cannot reliably name every country in advance. Ask us if you need details relevant to a specific service. We do not sell signup details or treat a hosting signup as consent to unrelated marketing.

Retention, access and corrections

We keep information for as long as reasonably needed for the service, support, accounting, security and legal obligations, then delete or de-identify it where practical. Website and email data after hosting cancellation is handled under the Website Hosting Terms. You can ask to access or correct personal information we hold by emailing admin@ultrait.com.au. We may need to verify identity before releasing or changing information. If you have a privacy concern, contact us first with the details; we will investigate and respond. You may also contact the Office of the Australian Information Commissioner where applicable.

Updates

We may update this policy to reflect changes to our services or legal obligations. The current version and effective date will appear on this page.